Optimize your business with our
Customer Success
Ensure value
for money
- Dedicated specialist as your point of contact.
- Providing tailored assistance with rapid response.
- Frequent updates and system review and recommendations.
Immediate access to expert assistance
- We’re here for you 24/7 worldwide.
- Ensuring mission-critical support whenever you need it.
- Along with robust issue tracking and updates.
- Tailored support plans for customer needs.
Partnership ensures customers needs
- Dedicated sales representative for easy access to estimates.
- Access to consultancy and sparring.
- Recommendations based on your needs.
Contact our Customer Success team
+45 7070 2512
Why Customer Success
Single point of contact
You will never be in doubt about who to contact.
We will take ownership of all cases from first contact to finished task.
Your contact knows you, your setup and your needs and can give you specific and tailored assistance.
You will get frequent updates on each support ticket and its progress.
You are ensured to always have a team of specialists trained in servicing you and your specific system and setup.
At any time you will have access to three dedicated specialist types, who have in-depth knowledge of your system.
This ensures fast and high quality troubleshooting and remedy to get you back on track.
Immediate support
by specialists
Immediate support
by specialists
You are ensured to always have a team of specialists trained in servicing you and your specific system and setup.
At any time you will have access to three dedicated specialist types, who have in-depth knowledge of your system.
This ensures fast and high quality troubleshooting and remedy to get you back on track.
No worries
You are ensured that we have the needed tools for immediately accessing and troubleshooting your specific system.
You will get frequent reports to give you the full overview.
Monthly meeting on open cases and feedback on how we perform to ensure a close dialog and that we perform as you expect.
You will always be updated
You will always be updated
You will get frequent reports to give you the full overview.
Monthly meeting on open cases and feedback on how we perform to ensure a close dialog and that we perform as you expect.
Partnership to support development
You will have access to direct sparring with specialist.
Any future project will be manned by the dedicated specialist with knowledge of your system.
We will proactively update you on new features and business opportunities to improve your system and performance.
Delivery of worldwide project expertise
We provide international project capabilities and solve tasks worldwide
Assignments in countries
Installations
Specialists
24/7 support on sites worldwide
Intelligent Systems Support Plans
We are always there to help you
Business Hours
Support
- Trained specialists available to take calls during business hours.
- Priority access to Hotline support.
- Priority access to Aftersales.
- Dedicated representatives.
- Response within 15 minutes
- ‘Reaction within 90 minutes
24/7 Support
worldwide
- Trained specialists available to take calls 24/7 worldwide
- Priority access to Hotline support.
- Priority access to Aftersales.
- Response within 15 minutes
- Reaction within 90 minutes
On demand
Support
- Trained specialists available to take calls during business hours.
- Response within 1 hour
We make sure we never lose touch and creates tailered value for your specific needs
Louise Lund
Customer Succes team lead
